In the very past eBay had offered email contact to reply to a dispute as a seller and respond with my appeal. That email offered feature never worked when I clicked it and required me instead to call eBay. This caused me to lose money on the transaction dispute, because I could not call eBay to respond in a certain period of time. I am deaf and I do not use a cell phone.
This also causes problems with eBay’s new features such as the new Pickup delivery code, which requires an app to scan the code to protect a seller from a buyer saying they did not get the item.
I am selling less and less on eBay, as most people and I have been selling on eBay since 1998.
In the year 2020, it amazes me how I still experience major companies refusing to allow email correspondence for the hearing impaired. It could be easily corrected I feel.